Support Center
We're here to help. Find answers, get support, and connect with our team.
Frequently Asked Questions
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
Can I change my subscription plan?
Yes! Go to Account Settings → Subscription to upgrade or downgrade your plan anytime.
How do I delete my account?
Contact support and we'll help you with account deletion. Please note this action is irreversible.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid subscriptions.
How do I subscribe to WigWag?
Visit our Subscribe page, choose your plan (Basic or Premium), and complete payment via MTN Mobile Money, Airtel Money, or credit card.
What payment methods do you accept?
We accept MTN Mobile Money, Airtel Money, and all major credit cards (Visa, Mastercard) through our secure payment system.
How do I become a creator on WigWag?
Sign up for an account, complete your profile, and apply for creator access through the Creators page. Our team will review your application.
Can I publish anonymously?
Yes, you can publish under a pen name. Your personal information remains private.
How do I report inappropriate content?
Use the 'Report' button on any post or email us at abuse@wigwagafrica.com. Our moderation team reviews all reports.
Is WigWag available on mobile?
Yes! Our website is fully responsive, and we're launching dedicated iOS and Android apps in Q3 2026.
How do I contact an editor?
For editorial inquiries, email editorial@wigwagafrica.com or use the Contact Us form.
Do you accept guest posts?
Yes! We welcome guest contributions from experts and creatives. Submit your pitch through our Guest Post form.
Still need help?
Can't find what you're looking for? Our support team is here to help.